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Refunds and cancellation

Effective September 11, 2026 ·Last updated September 11, 2026

The short version

  • Treader is a digital service. Nothing is shipped, so there is nothing to return.
  • Cancel anytime in Settings. You keep your paid features until the end of the period you paid for.
  • If you cancel after a monthly or yearly renewal, we refund the unused part within 15 days.
  • Lifetime Discovery is one payment for as long as Treader runs, and it never renews.
  • Questions: support@treader.ca. We reply within 2 business days.

This summary is for convenience only; the full policy below governs.

1. How to cancel

Open Settings, then Account, then Billing, and choose Cancel subscription. You can also email support@treader.ca from the address on your account and ask us to cancel. Cancelling stops your next renewal. You keep your paid features until the end of the period you have already paid for, and you can turn renewal back on until then. You can also cancel any time after a renewal (see section 2).

2. Refunds after a renewal

Monthly plans renew every month and yearly plans renew every year. We email you 30 to 60 days before each yearly renewal. If a plan renews and you no longer want it, cancel it in Settings or email support@treader.ca. Either way counts as your request. We refund the unused part of the period: the renewal amount times the days left, divided by the days in the period. The refund goes to the card you paid with within 15 days of your cancellation. Your paid features end when we issue it.

3. Your first purchase

Your first month or year of a plan, and a Lifetime Discovery purchase, are not refundable once your paid features have started, except as set out on this page or where the law gives you a right to cancel (sections 7 and 8). If something went wrong with a charge, for example a double charge or a plan you did not mean to buy, email us and we will fix it.

4. Lifetime Discovery

Lifetime Discovery is one payment of $299.99 CAD. It is not a subscription and never renews. It lasts for as long as Treader operates the Service, belongs to your account, and cannot be transferred. If you were paying for a subscription when you bought it, we cancel that subscription and refund its unused part within 15 days. If you bought Lifetime Discovery on or after September 11, 2026 and we shut Treader down within 3 years of your purchase, we refund 1/36 of what you paid for each full month left in those 3 years. If you bought it before September 11, 2026, we refund the unused part of what you paid if we shut Treader down.

5. Changing plans

Upgrading from Pro to Discovery, or from monthly to yearly, takes effect straight away. You pay the difference for the rest of the period, with credit for time you have not used. Moving from Discovery to Pro gives you a credit on your next invoice, not a card refund. Moving from yearly to monthly starts at your next renewal.

6. Failed payments, account deletion, and shutdown

If a renewal payment fails, we email you and retry the charge. You keep your features while we retry. If the retries fail, your account moves to the free plan and nothing is deleted. Deleting your account cancels your plan straight away, so email us first if you have paid time left and we will refund the unused part. If we end the Service, or close your account without cause, we refund the unused part of what you paid.

7. United Kingdom, EU, EEA, and Switzerland

If you live in the United Kingdom, the European Union, the European Economic Area, or Switzerland, you can cancel a new paid plan within 14 days of buying it and get a full refund. Email support@treader.ca from the address on your account, and we refund within 14 days.

8. Your rights under consumer law

Nothing on this page limits your rights under consumer protection law where you live. For example, the internet and distance sales rules in Alberta, British Columbia, Ontario, and Quebec can let you cancel an online purchase and get a full refund if a seller did not give you the required information before you bought, or did not send you a copy of your agreement within 15 days. To cancel under those rules, tell us in any way, including by email to support@treader.ca. We refund within 15 days.

9. Delivery

Treader is delivered online. Your paid features start as soon as your payment is confirmed. There is no shipping and no shipping charge.

10. Contact

Treader
Email: support@treader.ca
We reply within 2 business days.

This page explains our refund and cancellation policy in plain language. Our Terms of Service govern in full.